Vivid Photo Tours

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FAQs


Q1) Do I have to have a tripod?

A) No. It is not an absolute requirement but if you would like to take the best photos you've ever taken then it is highly recommended. If you don't have access to a tripod and you would really love to come along get in contact with us as we may have some spare tripods to hire.


Q2) Do I need to have prior knowledge of photography - I'm a complete beginner?

A) No, although some basic knowledge would be beneficial but not a requirement.


Q3) What camera do I need to have?

A) The camera you're most comfortable using and the one you'd like to improve your photos with.


Q4) How many people are on each tour - Will I be forgotten about?

A) No absolutely not. Our aim is to help improve every students photography skills so the numbers of each tour is limited to a maximum of 15 students.


Q5) What if I can't make it on the night I'm booked for?

A) You need to tell us as soon as possible so that we can reschedule another night for you. If you can't make it at all on any night then please see the refund policies below.


Q6) Will the tour be cancelled if it starts raining?

A) No. The tours will only be cancelled if it's raining very heavily. Light rain is OK and the sky could actually enhance your pictures. Please be prepared for light rain. In case the tour has to be cancelled all participants will be notified.


Q7) Is the payment method you use secure?

A) Absolutely! PayPal protects you for up to $20,000 on eligible purchases.



Refund/Transfer Policy


Refunds

We require 48 hours notice in writing prior to the class commencement to provide you with a refund, less 20% administration fee. If notified less than 48 hours there is no refund.


Transfers

Bookings are non-transferable to other people but you can transfer to an alternative night with no penalty providing spaces are available.